Help

Verification Troubleshooting

Stuck on the cat-pcha? Here's how to get through it.

1

Try incognito or private mode

Extensions and cached data can mess with verification. Open a private window to rule that out.

  • Chrome / Edge: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
  • Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
  • Safari: Go to File → New Private Window
2

Disable your browser extensions

Some extensions block or interfere with the verification process.

  1. Open your browser's extensions or add-ons settings
  2. Temporarily disable all extensions
  3. Reload the page and try again

If that fixes it, re-enable extensions one by one to find the culprit.

3

Try a different browser or device

The issue might be specific to your current browser.

  • Try Chrome, Firefox, Edge, or Safari
  • Internet Explorer is not supported — use a modern browser
  • If possible, try on a completely different device (like your phone)
4

Update your browser

An outdated browser can cause verification to fail.

  1. Open your browser's menu
  2. Go to Help → About (or similar)
  3. Install any available updates and restart your browser
5

Switch to a different network

Corporate and school networks often have strict filtering that can block verification.

  • Connect to a different Wi-Fi network
  • Try using a mobile hotspot from your phone
  • If you're on a corporate or school network, that's likely the issue
6

Close any automated browser sessions

Verification is blocked if your browser is being controlled by automation software (Selenium, Puppeteer, Playwright, etc.) or an AI agent.

  1. Fully close the automated browser session
  2. Open the page in a regular, manually-operated browser
  3. Complete the verification there

Still stuck after all of the above? Reach out to us on Discord and we'll sort it out.